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© 2019 Lasting Love Weddings & Events, Edmonton, AB. CANADA . Proudly created with Wix.com

FAQ

IS THERE A MINIMUM ORDER SIZE?

We have no minimum order sizes. If you want to order one custom bouquet or rent 200 chair covers, we are happy to help you!

HOW DO I GET MORE INFORMATION?

We would love to hear from you! Send us an email or use one of the Contact forms to get a quote on-line or book a consultation to meet with us in person.

 

WHAT IS YOUR RENTAL PERIOD IF I WANT TO RENT ITEMS?

Typically our rental period is from pick up on Friday to returns on the Sunday or Monday. If you need alternate arrangements, please contact us.

 

HOW FAR IN ADVANCE SHOULD I BOOK YOUR DECORATING SERVICES OR RESERVE MY RENTALS?

Couples often book or reserve at least 6 months to a year or more in advance.

HOW FAR IN ADVANCE SHOULD I ORDER MY REAL TOUCH BOUQUETS ?

It is a good idea to book your custom made real touch flower arrangements at least 6 month in advance. We offer some pre-made selections on our Etsy store, Lasting Love Floral Art which you can find here:

 

 

HOW MUCH IS THE RETAINER FEE TO HOLD OUR BOOKING, RESERVE RENTALS, OR ORDER OUR REAL TOUCH BOUQETS?

The retainer fee is from $200- $400 when booking our decorating services. When reserving rentals only the retainer fee is 25% of the total. When ordering flowers the retainer fee is 50% of the total balance. The retainer fee is non-refundable. The retainer fee goes towards the final balance.

WHEN IS THE FINAL PAYMENT DUE?

Final payment is due 10 business days before your event. If you have only ordered real touch bouquets, the final payment is due before shipping or at pick up.

HOW CAN PAYMENTS BE MADE?

Payments for the retainer fee can be made in cash, cheque, email transfer, Visa or Master Card. Cheques are not accepted for the final payment.

WHAT IS THE PAYMENT SCHEDULE?

Payment for the retainer fee is due when you decide to book any of our services. No rentals, flowers or services are confirmed until the retainer fee is paid. Final payment is due 10 business days before your event. If you have only ordered real touch bouquets, the final payment is due before shipping or at pick up. If you would prefer to break your payments into additional, equal installations please let us know.

IS THERE A RENTAL CONTRACT?

Yes, you will be expected to sign a rental contract.

IS THERE A DAMAGE DEPOSIT?

A valid credit card issued to a person named on the Rental Contract is required and will be charged for any damages.

WHAT IS YOUR CANCELLATION POLICY?

There are no refunds on the retainer fee as this holds your booking and the items for your day or purchases some of the flowers used in your bouquets.

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Photo by Ivan Luckie Photography